Privacy

21x Studio is one person, Jeffrey Yoon. I collect what I need to talk to you and to do the work, and nothing else. Questions go to hello@21x.studio.

If you fill in the free check form

Your business name, your name, your phone, your city, your trade, the job you want more of, and your Google listing if you paste it. I use it to look up your map and call or text you about it — which the form asks your permission for. Reply STOP to any text and the texts end.

If I called you first

I hold public facts about your business from Google Maps and your website. The full list, and how to make the calls stop, is on why I called you.

If we work together

You give me manager access to your Google Business Profile and, on the Local Growth plans, a user on your website, Search Console and Analytics. I use that access only for the work you’re paying for. You can remove it at any time, and I give it up when you leave. Your profile, website and pages stay yours.

A kickoff call is recorded only with your say-so, and only to write your pages. Payments are handled by Stripe; I never see your card number.

Who else touches it

• Twenty — my CRM, self-hosted on my own server.
• Telnyx — places my outbound calls.
• LeadSnap — rank maps, scheduled posts and monthly reports for clients.
• Google — Workspace for email and calendar; your profile, if you’re a client.
• Cal.com — if you book a call, it takes your name, email and time.
• Stripe and DocuSeal — payments and the one-page agreement.
• Vercel — hosts this site.

Nothing is sold, rented or shared for anyone else’s marketing.

How long it’s kept

Prospects who don’t become clients: up to 12 months, except a do-not-call request, which is kept for good so it’s honored. Clients: for as long as we work together and as long as tax records require after.

Your rights

Ask to see, correct or delete what I hold about you at hello@21x.studio. It reaches me, not a queue. California residents have these rights under the CCPA, and I extend them to everyone.